Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping times may vary by location within India, generally we deliver between 5 to 7 days.
You can change your shipping address before your order is shipped. Just drop us a message on WhatsApp at +91 6387823839 or email us at organicsmysa@gmail.com with your order number and the correct address.
Note: Once your order is dispatched, we won’t be able to make any changes. So please contact us as soon as possible!
Once your order is shipped, you will receive a tracking link via email and WhatsApp. Just click the link to see your delivery status in real time.
No, we do not store your credit card details. All payments are processed through secure and encrypted payment gateways to ensure your safety.
Yes, applicable taxes (as per Indian GST regulations) are included in your total bill and clearly mentioned at checkout.
As of now we are shipping Pan India.
We try to pack all items in a single eco-friendly package. However, depending on the product type and availability, your order might arrive in separate packages.
If you need to swap an item
Returns and Exchanges
We accept returns only if the product is damaged, defective, or incorrect upon delivery. To request a return, contact us within 48 hours of receiving the order. Please make sure the item is unused and in its original packaging.
We’re really sorry about that!! Please contact us via WhatsApp or email within 48 hours of receiving your order, and we will arrange for a replacement or refund.
If your package is damaged, kindly click photos and contact us within 24 hours of delivery. We’ll resolve the issue quickly by replacing the item or offering a refund.
Once your return is approved, we will share the return address via email or WhatsApp. Please do not send any packages without prior confirmation from our support team.
You can reach our support team via:
Email: organicsmysa@gmail.com
WhatsApp: +916387823839
We’re available Monday to Saturday, 10 AM to 6 PM.
If your order hasn’t been shipped yet, contact us immediately via WhatsApp or email with the correct address. Once shipped, we’re unable to make changes.
You can request a change or cancellation before your order is shipped. Please contact us via WhatsApp or email as soon as possible with your order number.
Once your order is dispatched, changes or cancellations are no longer possible.
Yes! If an item is out of stock, you can pre order it by messaging us directly on WhatsApp or email or Notify us by clicking Notify me tab. We’ll inform you about the expected restock date and reserve the item for you.
