Terms and conditions - Mysa Organics

Terms and Conditions

Welcome to MYSÀ Organics. Please read these Terms and Conditions carefully before using our website or purchasing our products.

1. Introduction

These Terms and Conditions govern your use of www.mysaorganics.com (the “Website”) and the purchase of products from MYSÀ Organics (“we,” “us,” or “our”). By accessing our Website or placing an order, you agree to be bound by these Terms and Conditions. These terms comply with the Indian Contract Act, 1872, Information Technology Act, 2000, and Consumer Protection Act, 2019.

2. Product Information

2.1 Product Description

All products listed on our Website, including rosewater, essential oils, blends, carrier oils, and fragrances, are described as accurately as possible
Product images are for illustration purposes only; actual products may vary slightly
We make every effort to display product colors accurately, but cannot guarantee exact color matches due to device display variations
All products comply with the Drugs and Cosmetics Act, 1940 and Rules 1945

2.2 Product Usage

Our products are for external use only unless specifically stated otherwise
Customers should carefully read all product labels and instructions before use
We recommend performing a patch test before using any new product
Consult a healthcare professional before using essential oils if pregnant, nursing, or having medical conditions

3. Ordering and Payment

3.1 Order Acceptance

All orders are subject to acceptance and product availability
We reserve the right to refuse or cancel any order for any reason
You must be at least 18 years old to place an order
Orders must contain valid Indian shipping addresses

3.2 Pricing and Payment

All prices are listed in Indian Rupees (INR) and include applicable GST
Prices are subject to change without notice
Payment must be made in full at the time of ordering
We accept UPI, Net Banking, Credit/Debit Cards, and other standard Indian payment methods
All payments are processed through secure payment gateways compliant with RBI guidelines

4. Shipping and Delivery

4.1 Shipping Policy

Orders are typically processed within 1-2 business days
Shipping times vary by location within India
We currently ship to all major cities and most pin codes across India
Shipping partners include recognized Indian courier services

4.2 Delivery

Risk of loss transfers to you upon delivery
Please inspect all products upon delivery
Report any damaged items within 48 hours of receipt
Delivery timelines may vary during national holidays and local restrictions

5. Returns and Refunds

5.1 Return Policy

Unused products may be returned within 30 days of delivery
Products must be in original, unopened packaging
Certain items, including opened skincare products, cannot be returned for hygiene reasons
Return shipping costs are the responsibility of the customer unless the item is defective
Returns comply with the Consumer Protection (E-Commerce) Rules, 2020

5.2 Refund Process

Refunds will be issued to the original payment method
Processing time for refunds is typically 5-10 business days
Shipping charges are non-refundable unless the return is due to our error
Refunds will be processed in accordance with RBI guidelines

6. Product Safety and Disclaimers

6.1 Safety Information

Our products are intended for cosmetic use only
We do not make any medical claims about our products
Products should be stored as directed on the label
Keep all products out of reach of children
All products comply with Indian cosmetic safety regulations

6.2 Disclaimers

We do not guarantee specific results from using our products
Individual results may vary
We are not liable for any allergic reactions or adverse effects
Always conduct a patch test before full application

7. Privacy and Data Protection

We collect and process personal data in accordance with the Information Technology Act, 2000
Customer information is handled in compliance with Indian data protection laws
We use secure systems to protect customer data
We never share personal information with third parties without consent
Data storage and processing comply with Indian data localization requirements

8. Intellectual Property

All content on the Website is our intellectual property
Product names, logos, and designs are our trademarks
No content may be reproduced without our written permission
Users may not use our intellectual property for commercial purposes

9. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time
Changes will be effective immediately upon posting to the Website
Continued use of the Website constitutes acceptance of modified terms
Regular review of these terms is recommended

10. Customer Support

For questions or concerns regarding these Terms and Conditions, please contact us at:

MYSÀ Organics
Rahi and co, Mohit Jain, Jain street , Chipatti, Kannauj
PIN code- 209725
Email: organicsmysa@gmail.com
Phone: +91 6387 823 839
GST Number: 09BSCPJ9887M1ZQ

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in kannauj, U.P, India], India. All disputes will be resolved in accordance with Indian law, including but not limited to the Indian Contract Act, 1872, Consumer Protection Act, 2019, and Information Technology Act, 2000.